ZenBreak Vacation Rentals FAQ for Homeowners
ZenBreak makes renting out your property easy – We’re here to help! You will find below the most commonly asked questions from homeowners. If you don’t find an answer to your question, please give us a call at +1-646-564-9066 or send us an email at firstname.lastname@example.org and a member of our team will answer you within 24 hours.
How is ZenBreak different?
Having travelled the world and lived in many countries where they have owned multiple properties. Our founders were always frustrated by the struggle and the amount of work they faced to rent their properties. When they did it on their own, the headaches to have to manage many calendars was unbearable. When they hired Vacation Rental Companies, they felt like they hired a robot to manage their properties. It is then that they decided to enter the market and bring one special element to the equation: the Human Factor. ZenBreak is born from the desire to provide outstanding direct service coupled with amazing technology. At ZenBreak, we are big fans of technology as it helps reduce errors and increase efficiency. However we also believe in the human touch. Any time our owners have a problem or a question, they are one phone call away to talk to one of our agents. We understand that each vacation property is different, and we threat each of them as if they were our own. The majority of companies will charge 30–50% of an owner’s rental income in exchange for providing a “full-service” management solution. Our personal approach to vacation rental management comes with an industry-low booking fee of just 15%.
What does ZenBreak do for homeowners?
Our goal is to deliver the maximum income to our owners for their rental properties. Here’s what to expect from ZenBreak:
- Full-time support. Our team will respond quickly to each inquiry, answers any questions about the rental property, and confirms all bookings 7 days a week − at nights and during the weekends.
- Exceptional Marketing. ZenBreak will deliver a professional and highly desirable listing for each property and promote it on all the top vacation rental websites.
- Top-notch communication. We handle all pre- and post-stay communication with our homeowners through the Slack messaging system, and our team is always just a phone call away.
How is ZenBreak different from a regular listing site like Airbnb, HomeAway or booking.com?
ZenBreak is a vacation rental property manager, and companies like AirBnb and booking.com are listing sites. We also provide a listing service where we always offer the best online price. Don’t worry, we absorb the difference with the other listing websites. We also help you book your home while other sites are just a place where you can advertise your property to be rented. We actually partner with sites like those (around 50+ in total) to market your house to the widest audience possible.
As an owner, what will I have to do?
As an owner, you will have to handle the arrival of guests, and organise for cleaning at departure. We will collect for you night fee, a cleaning fee and a city tax where applicable.
Does the owner have to commit to a certain amount of availability?
No, but we do require that all properties be year-round rentals. The owner is free to use his home for personal use when he wishes. We reserve the right to cancel the agreement if the home is rarely available for bookings.
What kind of reporting will ZenBreak provide?
You will receive a monthly statement from ZenBreak that details how much rental revenue you earned, the tax and cleaning fee collected and any charges that you may have incurred during the month.
When do I get paid for reservations?
We currently pay owners once a month, at the beginning of each month. The deposit will cover all guests that have checked out the previous month. If a guest’s stay overlaps into the following month, you will get that payment in the following month’s deposit.
Is there anything the owner is required to have in the property?
Property must be fully furnished including all bed and bath linen, fully functional kitchen with plates, cook wear, etc., Cable TV, Wi-Fi, hand soap, dishwashing liquid, shower gel, shampoo and conditioner.
Does the home need to have Wi-Fi and/or a traditional phone line installed?
Wi-Fi is a must. Landline phone is optional.
Do I need to provide photographs?
A minimum of 15 Professional, high-quality photographs are needed to list on all professional OTA sites. We can source a photographer for you if necessary.
How do I start?
You can easily register here.